Tillery Compassionate Care receives multiple honors

The awards are from Modern Healthcare and HEALTHCAREfirst

The hospice clinic is located at 960 N. 1st Street in Albemarle (Courtesy of Tillery Compassionate Care)

ALBEMARLE — In a span of less than 10 days, an Albemarle-based hospice nonprofit organization has been honored with two different awards.

Tillery Compassionate Care (TCC) was selected by Modern Healthcare on May 13 as one of the 2024 Best Places to Work in Healthcare.

On May 22, it was named by HEALTHCAREfirst as a 2024 Hospice CAHPS Honors Award recipient.

Formerly known as Hospice of Stanly until a rebranding effort last October, Tillery has provided hospice services to patients and their families in Stanly, Montgomery and surrounding counties, giving care to over 7,600 residents in the local area since 1981.

“Tillery Compassionate Care offers hospice and palliative care to our community, ensuring dignity and respect are integral in the care we deliver to individuals living with a serious illness,” said CEO Lori Thayer, RHIA, CLE, in a statement.

Thayer continued: “Recognition from Modern Healthcare for the second consecutive year as one of the best places to work in healthcare validates that philosophy. I’m extremely proud of our exceptional team and grateful for this recognition!”

This fall, Modern Healthcare’s magazine will publish a special supplement featuring a ranked list of all its award winners, including TCC’s honor as an esteemed workplace. Additionally, TCC will find out its ranking on the Best Places list and be celebrated at an awards gala in Nashville, TN, on Oct. 10.

Partnering with the Workforce Research Group on the assessment process and an extensive employee survey, the Modern Healthcare award program identifies outstanding employers in the healthcare industry nationwide.

“With all the economic uncertainty, staffing challenges, and folks wanting more flexible work setups, every company has to get clever about how they attract and hold onto talent,” Dan Peres, President of Modern Healthcare, said in a press release.

“The winners of the 2024 Best Places to Work awards really get it. They show us how vital it is to understand what employees want and need right now,” Peres continued. “With healthcare shifting so much, finding the right people is a top priority, and the winners know that keeping their team happy is the key to business success.”

TCC’s second honor in the month of May — the 2024 Hospice CAHPS Honors Award from HEALTHCAREfirst — acknowledges exemplary agencies by analyzing Hospice Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey satisfaction and quality measures.

“We began our Annual Hospice Honors Award program more than ten years ago as a way to highlight those agencies that are truly leading the way in providing and demonstrating quality patient care,” said Jeremy Crow, Head of RCM and CAHPS Survey, Home Health and Hospice. “We congratulate Tillery Compassionate Care on this recognition and are so proud and honored that they have chosen to partner with us in helping drive success for their agency.”

In order to be considered for this award, the hospice agency must have scored above the HEALTHCAREfirst National Performance Score on the Hospice CAHPS Willingness to Recommend question and then must be compared to a national database.

“It’s very gratifying to know that our agency performs well on patient satisfaction surveys. This tells me that our patients and families acknowledge the care and commitment of our entire team,” Thayer said. “We are honored to be recognized for the 2024 Hospice CAHPS Honors Award and we are grateful to our team for being the reason why.”

More information about hospice, palliative care and advance care planning is available from TCC by calling 704-983-4216 or by visiting tillerycompassionatecare.org.